These Terms are being made between User (“you”) and ETHERSMART Company (ETHERSMART) (“us,” “we,” or “our”). ETHERSMART is the legal entity that, recognized by law, owns and operates the networking platform and its related services and technology. ETHERSMART does NOT support digital assets where its primary purpose is to support illegal gambling, illegal drug sales, money laundering, terrorist financing, etc. or any other activity that is illegal in any of the jurisdictions where we operate. BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. PLEASE READ THESE TERMS CAREFULLY BEFORE USING ANY SERVICE PROVIDED BY ETHERSMART AND ITS AFFILIATES (HEREINAFTER REFERRED TO AS “ETHERSMART.ORG SERVICE”).
1. Terms and execution
These Terms shall be deemed to include the main body of our agreement and all other ETHERSMART rules, policies, and procedures that have been published or shall be published by ETHERSMART from time to time. Unless otherwise expressly provided, any Ethersmart.org service shall be bound by these Terms.You have the right to consult ETHERSMART if you have any questions concerning our agreement. However, as long as you use all or any part of Ethersmart.org service, it will immediately constitute acceptance and create a legally enforceable contract under which you agree to be bound by all of these Terms even if you have not carefully read through these Terms before using Ethersmart.org service. If you do not agree to all or any part of these Terms, you shall immediately stop registration/activation or stop using Ethersmart.org service.ETHERSMART reserve the right, at our sole discretion, to amend these Terms in whole or in part from time to time as needed, and announce the same on the website, without any specific notice to you. The amended Terms shall come into effect immediately and automatically upon being announced on the website. Continued use of Ethersmart.org Service, you shall be deemed as having accepted the amended Terms.
2. Users’ obligations
In order to use Ethersmart.org service, you shall be compliant with all requirements of applicable laws, regulatory documents, and ETHERSMART’s Terms, and you shall not violate public interests, public ethnic. You as a result of this undertaking that you will solely take all responsibility for your funds, which shall come from a legitimate source and will not be used for any money laundering, economic and trade sanction evasion, terrorist financing purposes. Any case of using our service illegally or in violation of law will be reported to the competent state authorities. a. EligibilityYou must be an individual, legal person or other organization with full capacity for civil rights and civil conduct when you complete the registration or use Ethersmart.org service in any other way allowed by ETHERSMART.You are not “Prohibited Person” which means any person or entity that: (a) is on any trade or economic sanction lists such as Specially Designated National by OFAC, UN Security Council Sanctions list,… or (b) is located in, or a citizen or resident of any state, country, territory or other jurisdiction: (i) that is embargoed by the UN and US (ii) where the use of any cryptocurrency trading would be illegal or otherwise violate any Applicable Law.If you do not have the legal capacity or you are “Prohibited Person”, you and your guardian must be responsible for all the consequences resulted therefrom, and ETHERSMART shall have the right to refuse to offer or continue offering Ethersmart.org service or permanently freeze your account, and claims against you and your guardian for compensation. ETHERSMART may change our eligibility criteria from time to time. b. Registration and Account As a condition to using Ethersmart.org service, you are required to register and activate an account on our platform with your personal information. You guarantee you are the ultimate beneficial owner of the account. In order to comply with Anti-Money Laundering/Counter-Terrorist Financing (AML/CTF) requirements, ETHERSMART must require identity verification with certain information including but not limited to your recent income, bank account, occupation, source of funds,… This verification will be undertaken by checking the information you provide against “Prohibited Person”.You shall provide ETHERSMART with accurate, complete, and updated registration information according to the laws and regulations that ETHERSMART complies with. Failure to do so shall constitute a breach of these Terms, and ETHERSMART shall have the right to send you a notice to make inquiry and demand corrections and remove relevant information directly and, as the case may be, terminate all or part of Ethersmart.org service to you. ETHERSMART will not take any responsibility, and any loss, directly or indirectly, and adverse consequence resulted from there will be borne by you.You may log in to Ethersmart.org platform by your email address and mobile number that you have provided or confirmed or any other means permitted by us. ETHERSMART accounts can only be used by the person whose name they are registered. ETHERSMART reserve the right to suspend, freeze, or cancel accounts that are used by persons other than the persons whose names the accounts are registered. ETHERSMART will also not take legal responsibility for these accounts.You now acknowledge and agree that you must take action as required by ETHERSMART if there is any change or update. c. Account SecurityYou shall be solely responsible for the safeguarding of your ETHERSMART account and password on your own and all activities under your log-in email, ETHERSMART account, and password (including but not limited to information disclosure, information posting, consent to or submission of various rules and agreements by clicking on the website, online renewal of agreement or online purchase of services, etc.).You hereby agree that:
ETHERSMART shall not be responsible for any loss caused by your failure to comply with this provision. You understand that ETHERSMART needs reasonable time to take action upon your request, and ETHERSMART will not undertake any responsibility for the consequences (including but not limited to any of your loss) that have occurred before such actions.
3. Limitation of liability
Ethersmart will provide Ethersmart.org service at an “as is” and “commercially available” condition. Ethersmart.org service is provided without warranty of any kind, express or implied, including but not limited to applicability, free from error or omission, continuity, accuracy, reliability or fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed, ETHERSMART and its affiliates, licensors and suppliers do not warrant that: (a) any information will be timely, accurate, stable, complete, reliable or correct; (b) the service will be secure or available at any particular time or place; (c) any defects or errors will be corrected; (d) the service will be free of viruses or other harmful components; (e) any result or outcome can be achieved. The use of the service is solely at its own risk. You acknowledge that all of your funds on ETHERSMART are for trading purposes only. During any transaction, you will be in good faith, will not take any acts of unfair competition, will not disturb the standard order of online transactions, and will not engage in any acts unrelated to online transactions. Under no circumstances will ETHERSMART perform the function of collecting, obtaining, or keeping funds for any user. Providing service as a venue of transactions where you acquire coin related information, search for counterparties of transactions and negotiate and conduct transactions, ETHERSMART shall not be responsible or liable for the quality, security or legality of the coin involved in any transaction, truthfulness or accuracy of the transaction information, or capacity of the parties to any transaction to perform its obligations under the transaction documents. Unless expressly required by laws and regulations or you violate these Terms, Ethersmart.org shall not have any duty to conduct any preliminary review on information data, transaction activity, and any other transaction-related issues of all users. You agree that ETHERSMART shall not be responsible or liable under any circumstances for any threatening, defamatory, obscene, offensive, illegal or other content or conduct of any third party or any infringement of another’s rights; or any of your losses including but not limited to loss of profits, goodwill, usage or data or any other intangible losses.
IN NO EVENT SHALL THE LIABILITY OF ETHERSMART, ITS AFFILIATES, AND THEIR RESPECTIVE SHAREHOLDERS, MEMBERS, DIRECTORS, OFFICERS, EMPLOYEES, ATTORNEYS, AGENTS, REPRESENTATIVES, SUPPLIERS OR CONTRACTORS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, BREACH OF THESE TERMS, ANY REJECTION OF A LISTING APPLICATION, A LISTED TOKEN (INCLUDING ANY LISTING, DE-LISTING, AND TRADING OR INABILITY TO TRADE ANY LISTED TOKEN), THE EXCHANGE (INCLUDING ANY INABILITY TO USE THE EXCHANGE) OR ANY OTHER GOODS, SERVICES OR OTHER ITEMS PROVIDED UNDER OR IN CONNECTION WITH ANY OF THE FOREGOING, WHETHER UNDER CONTRACT, STATUTE, STRICT LIABILITY OR OTHER THEORY (INCLUDING, FOR THE AVOIDANCE OF DOUBT, ANY NEGLIGENCE OF ETHERSMART) EXCEED THE AMOUNT OF THE FEES PAID BY YOU TO ETHERSMART UNDER THESE TERMS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM FOR LIABILITY. YOU AGREE TO INDEMNIFY AND HOLD HARMLESS ETHERSMART.ORG, ITS CONTRACTORS, AND ITS LICENSORS, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST ANY AND ALL CLAIMS AND EXPENSES, INCLUDING ATTORNEYS’ FEES, ARISING OUT OF YOUR USE OF THE WEBSITE, INCLUDING BUT NOT LIMITED TO OUT OF YOUR VIOLATION THESE TERMS.
ETHERSMART may immediately terminate or suspend access to all or a portion of our Ethersmart.org Service, terminate all or part of Ethersmart.org service to you, with or without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms, valid at any time. ETHERSMART shall also have the right in case of any of the following events:
If you have reached any purchase agreement with any other member prior to the suspension or termination and such agreement has been partially performed, Ethersmart.org may elect not to delete the transaction; provided, however, Ethersmart.org shall have the right to notify your counterparty of the situation at the same time of the suspension or termination. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
These Terms are the entire agreement between you and ETHERSMART concerning the use of Ethersmart.org service and supersede all prior or contemporaneous communications and proposals between you and ETHERSMART. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable. ETHERSMART shall not be liable for any failure to perform its obligations where such failure results from any cause beyond ETHERSMART’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation.
2. Information disclosure ETHERSMART will only disclose your personal data under the following circumstances:
Questions about security
1. What is a phishing attack?
Phishing is a type of social engineering attack – a fraudulent attempt to obtain sensitive information such as username, password, 2FA code. By imitating ETHERSMART.ORG in an electronic communication. Fake “trusted” parties often deceive users through:
2. Phishing attack protection; The most important and weakest aspect of a security system is the people themselves. Hence, for users, vigilance is the key:
Phishing attack protection requires steps to be taken by both users and ETHERSMART.ORG.
Install Chrome Netcraft Extention or Firefox Netcraft Anit-Phishing Extension.
3. Reporting Phishing: Please report to us any ETHERSMART phishing sites you meet to [email protected]
To prevent your computer from being attacked or your data from being stolen, it is recommended for you to be cautious and take your computer security seriously. Other than installing a good anti-virus program, we suggest our users follow 3 simple practices below to help protect and secure their system.
· Chrome & Safari: Control/⌘ + Shift + N
· Firefox & Internet Explorer: Control/⌘ + Shift + P
Here are some further steps to tackle the virus attack:
Below are a few tips to secure your ETHERSMART account:
We take account security seriously at ETHERSMART Exchange. If you’re concerned that your account has been compromised, or is under the threat of being compromised, it’s best to act quickly and let us know what’s going on.
*Note: we can only help users who have gone through our KYC verification process.
If you suspect that your account has been compromised, please contact us as soon as possible via our Customer Support page. The victim must go through the KYC verification process on Ethersmart.org.First, you need to contact us and provide all of the following documents and requirements:
If we determine that the submitter legally owns the account based on our judgment, we will temporarily lock the account and its funds. The submitter shall bear all responsibilities for the accuracy and legitimacy of any information, documents, photos, and requests submitted to the ETHERSMART platform. ETHERSMART shall not be liable when the submitter could provide all documents with information appearing to match our KYC database. ETHERSMART also reserves the right to change the verification process at any time without pre-noticing our customers.
All about payments and conditions
The exchange which I sent shows that my transaction was completed, why haven’t I received anything on ETHERSMART?
A withdrawal marked as “completed” or “success” on an exchange does not mean that the transaction has been fully processed to the destination exchange – it merely means that the transaction was successfully posted to the Blockchain. Once a transaction is on the Blockchain, it will still take a variable amount of time to confirm and post to the destination exchange. Different blockchains require different amounts of “confirmations” before a transaction is verified. It is not uncommon for a blockchain to be congested with many transactions, causing unexpected/unusual delays in processing your transaction. You may use the transaction ID (TxID) to follow the status on the Blockchain.
Note: If the transaction is confirmed by Blockchain but not been credited to your ETHERSMART account, please submit a support request to [email protected] and attach:
We’ll try best to solve it as soon as possible. By the way, priority would be low if tickets do not include screenshots.
How do I check the transaction status on the Bitcoin blockchain?
How do I check the transaction status on the Ethereum blockchain (including ERC20 projects)?
If you wanted to deposit from another wallet to the ETHERSMART wallet, but you sent your coins to the wrong address (not ETHERSMART address), in this case, ETHERSMART did not receive these coins.
We also do not know who controls those addresses and have no means of recovering those coins.
If you know whose that address was, we recommend that you should contact the owner of the targeted address to negotiate your coins back.
1. Login to your Ethersmart account. 2. In the Exchange tab, you can see 6 cryptos wallet. BTC, ETH, XRP, BNB, USDT, and ETM. 3. Choose your desired cryptos and click on the “Withdraw” button. 4. Fill in:
5. Check for your withdrawal information in the “History” tab.
I made a transaction from ETHERSMART to another Exchange/Wallet, but I haven’t received my funds yet. Why? If you encounter an issue where your withdrawal is missing, please check the corresponding information on the [History] tab. Usually, a TxID will be generated within 30 to 60 minutes, indicating that ETHERSMART has begun the transfer on the corresponding blockchain. When you see the TxID, please click on “Check” to the right of the TxID to check its status and confirmations on the blockchain. Here are the steps to follow when checking the confirmations:
We will work to identify and solve the underlying issue, so you have a consistent and error-free ETHERSMART experience. Please keep in mind that we give higher priority to tickets with error screenshots.
ETHERSMART starts the withdrawal process as soon as you choose to withdraw your coin.
Unfortunately, there is no way to stop this once initiated. Due to the anonymity of the blockchain, ETHERSMART is also unable to locate where your funds have been sent.
If you have sent your coins to the wrong address by mistake, please use other means to try and locate and/or contact the recipient of your funds.
If you have withdrawn your funds to another exchange with an incorrect or empty tag/required description, please contact the receiving exchange with your TxID to organize the return of your funds.
Remember, always double-check your withdrawal address before submitting the withdrawal.
Information about your account
1. First, you have to prepare the referral code. This code can only be given by Ethersmart members. If you haven’t had it yet, you can ask for it in our Telegram Group or via other social networks.
2. Once you have the referral code, click “Sign Up” on the top right corner of www.ethersmart.org website. Input the referral code, your username, email address, phone number, password (password should have 6 to 20 characters, and include upper and lower case letters and numbers) and then click “Sign Up”.
3. Now you can Sign In to www.ethersmart.org, start investing and enjoy our unbeatable profit.
Within 24 working hours, since you submit, Ethersmart will send an email if there is missing information or documents that need verifying.
Note: ETHERSMART platform constructed a KYC system with experts that shall deny any fraud suspect. If you get rejected the third time, your ability to apply for KYC shall be temporarily locked. To unlock, kindly create a ticket for this issue.
If for some expected/unexpected reasons that your account has been locked and you want to reopen the account, you must go through KYC verification on the Ethersmart platform.
The requester must send a support request to [email protected], providing the following details:
· A photo of the submitter/ holding a Government-issued ID proof that was used to register the account from the first place.
· A photo of the submitter/ holding the evidence of the submitting date which also labels ETHERSMART name other requirements that ETHERSMART deems necessary
· According to the reasons that cause your account locked, please choose to enclose along one of the statements below:
In case ETHERSMART decides the evidence is reasonable to prove that the submitter is the legal account holder, ETHERSMART shall proceed to unlock the account, this process may take at least 5 working days.
The submitter shall bear all responsibilities for the accuracy and legitimacy of information, documents, photos, and request submitted to ETHERSMART.
ETHERSMART shall not be liable when the submitter could provide all documents with information appearing to match our KYC database.
ETHERSMART also reserves the right to change the verification process at any time without pre-noticing customers.